Three key levers to reinvent insurance customer relationships | Insurance Blog
Jan 17, 2025In today’s competitive landscape, the lines between product and price offerings among Asian insurers are blurring, compelling companies to find...
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Most Recent Customer Experience News
Insurance
How customer experience drives growth for life insurers | Insurance Blog
Dec 15, 2024Customer experience can be a competitive differentiator for life insurers, and many of them are making strategic investments in customer...
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Insurance
Insuring the programmable world | Insurance Blog
Dec 8, 2024As we move into a new phase of innovation after the disruption caused by the COVID-19 pandemic, insurers need to...
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Insurance
Putting agents first in embedded insurance | Insurance Blog
Nov 6, 2024While product design—including technology and architecture capabilities—is foundational for carriers to play in the embedded insurance space, strategically leveraging the...
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Insurance
3 life insurance underwriting predictions for 2023 | Insurance Blog
Sep 17, 2024As the insurance industry continues to navigate the pace of change, complexity and uncertainty in our world, consumers continue to...
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Insurance
Life insurers reveal tech strategies to boost CX | Insurance Blog
Aug 25, 2024The tech-powered operating model research shows that a broad enterprise technology strategy is crucial for business success. Part of that...
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Insurance
5 areas of algorithmic underwriting advantage | Insurance Blog
Aug 7, 2024Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach...
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Insurance
New consumer paradigms for insurance | Insurance Blog
Jul 21, 2024The way consumers shop for insurance has greatly changed over the past 20 years. From the rise of digital direct...
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Insurance
3 life insurance underwriting predictions for the year ahead | Insurance Blog
Jun 2, 2024Life insurance stands on the cusp of a new chapter in reinvention. Until now, insurers have been gradually moving forward...
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