Most Recent Customer Experience News

How customer experience drives growth for life insurers | Insurance Blog

How customer experience drives growth for life insurers | Insurance Blog

Customer experience can be a competitive differentiator for life insurers, and many of them are making strategic investments in customer...

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Insuring the programmable world | Insurance Blog

Insuring the programmable world | Insurance Blog

As we move into a new phase of innovation after the disruption caused by the COVID-19 pandemic, insurers need to...

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Putting agents first in embedded insurance | Insurance Blog

Putting agents first in embedded insurance | Insurance Blog

While product design—including technology and architecture capabilities—is foundational for carriers to play in the embedded insurance space, strategically leveraging the...

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3 life insurance underwriting predictions for 2023 | Insurance Blog

3 life insurance underwriting predictions for 2023 | Insurance Blog

As the insurance industry continues to navigate the pace of change, complexity and uncertainty in our world, consumers continue to...

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Life insurers reveal tech strategies to boost CX | Insurance Blog

Life insurers reveal tech strategies to boost CX | Insurance Blog

The tech-powered operating model research shows that a broad enterprise technology strategy is crucial for business success. Part of that...

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5 areas of algorithmic underwriting advantage | Insurance Blog

5 areas of algorithmic underwriting advantage | Insurance Blog

Use of algorithmic underwriting is increasing across the insurance industry. With enhanced decision-making and improved risk assessments, an algorithmic approach...

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New consumer paradigms for insurance | Insurance Blog

New consumer paradigms for insurance | Insurance Blog

The way consumers shop for insurance has greatly changed over the past 20 years. From the rise of digital direct...

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3 life insurance underwriting predictions for the year ahead | Insurance Blog

3 life insurance underwriting predictions for the year ahead | Insurance Blog

Life insurance stands on the cusp of a new chapter in reinvention. Until now, insurers have been gradually moving forward...

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