One Family hires Smith as head of distribution operations – Mortgage Strategy

The One Family Group has appointed Claire Smith as its head of distribution operations for its life insurance brand, Beagle Street.

In her new role, Smith will play a key part in shaping how OneFamily engages with intermediaries, supporting the group’s growth in the protection space.

She joins OneFamily following a 12-year tenure at AIG Life, where she held senior roles across both intermediary sales and operations. She spent nine years building and growing the telephone sales team, progressing from protection consultant to head of intermediary support. In the last three years, she led AIG’s Individual Protection customer operations, overseeing underwriting, claims, and customer service teams.

Prior to that, Smith worked at Abbey for Intermediaries and Partnership, gaining extensive experience in mortgages and annuities.